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Semaine du 30/10/2023 au 05/11/2023
Sommaire
Actualités de la semaine
- Lundi 30/10/2023
- À la une
- Surveillance / vie privée
- Politique
- Mardi 31/10/2023
- Mercredi 01/11/2023
- Jeudi 02/11/2023
- À la une
- Surveillance / vie privée
- Politique
- Vendredi 03/11/2023
- À la une
- Surveillance / vie privée
- Web
- Politique
- Samedi 04/11/2023
- Surveillance / vie privée
- Politique
- Dimanche 05/11/2023 (Pas de news)
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I work for a small web and graphic design company. Because of the kinds of questions we get asked all the time, our boss has added some very specific rules and terms on our website and any contracts we use.
Client: “So… about payment, since you’ll be getting so much exposure, I was thinking that the $800 you’re charging should—”
Me: “Have you checked point number five in both our FAQ and contract?”
Client: *Reading aloud* “[Our Company] never has and never will work for ‘exposure’ or use any form of ‘exposure’ as a replacement for payment.”
Me: “Hopefully that answers any form of that question you were about to ask.”
Client: “Okay, but you see, I don’t think you understand that—”
Me: “And if I could refer you to point five-a in both our FAQ and contract?”
Client: *Reading aloud* “No form of negotiation on point five will be tolerated.”
Me: “Hopefully that also answers any form of that question you were about to ask.”
Client: “Cute, but I don’t think you’re really seeing the bigger picture here. If you—”
Me: “Check point five-b, please.”
This time the client reads silently. A moment longer than it should take to read this point passes, before:
Client: *Click*
Point five-b read: “Any continued form of negotiation on point five, after the client has been made aware of point five-a, will result in a 10% increase in the final fee.”
We know it’s probably not the best customer service. We get so many clients trying to abuse us on this issue that having these simple points written down for the clients to read shows them that not only does it happen frequently enough that we NEED this stuff written down, but it also separates the real clients from the insufferable “work for exposure” types.
We also get PLENTY of business from real paying clients, so we can afford to be a bit “cute” with the bad clients.
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Client: “I recently saw all these A.I. generated images and it made me wonder if I can make those myself, why am I still paying you guys to draw stuff for me?”
Me: “Well, A.I. is definitely a powerful tool, I will give you that, but it still can’t match certain specifications that you can only get from a human artist.”
Client: “I think you should reduce your rates. In a market with this much competition, you should stay competitive.”
Me: “We don’t regard A.I. as competition so that won’t be happening.”
Client: “Fine! We’ll be using A.I. for our next campaign, all because you couldn’t compromise.”
Me: “We are sorry to hear that.”
A few days later we receive an email from the same client, asking if we could just “touch up” some of their “in-house artwork” for a fraction of our usual fee. Some of the requests were to “remove extra fingers”, “hide all teeth”, and rather ominously “ensure all customers in view only have one head.”
We rejected the job.
Vidéos
- À l'affiche
- Culture
- Critiques / analyses
- Art / créations
- Détente
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